Your Tin Leg Customer Portal allows you to easily manage your Tin Leg policies purchased anywhere online. From within your portal, you can view policy information, modify or cancel a policy, report a claim, resend documentation, and submit customer service support requests.
You can log in or sign up for an account from the Tin Leg homepage or from your confirmation email.
Policies purchased using the email address associated with your account will automatically be added to your account. Otherwise, they can manually be added.
How to add a policy to your account:
At the bottom of the “My Policies” section of your account, there is a link that says “Click here to search policies”. Selecting this link will prompt you to enter your policy number and a unique access code, which can be found on your policy confirmation email. Once entered, the policy will be added to your account.
Can a policy be in more than one account?
A Tin Leg policy can only be associated with one customer account.
If you have questions or need to make changes to a policy that is associated with your traveling companion’s account, we will be delighted to help you over the phone. We are available by phone at 800-240-1233, seven days a week from 8am to 10pm ET.
I didn’t purchase my Tin Leg policy on tinleg.com. Can it still be added to my account?
Yes. Any Tin Leg policy, including those purchased from aggregator websites other than tinleg.com, can be added to your account.
How to make changes to your policy:
You can update your policy’s trip information through your customer portal, including your trip cost, travel dates, and destination. Additionally, you can add available upgrades to your policy, and update any errors or changes to your name or contact information.
From the “My Policies” page, select the “Manage” button next to the policy you want to update. You can then select “Modify Policy” to change your policy information, or “Cancel Policy” to cancel.
If one or both of these options is not shown as available to you, please call our customer service team at 800-240-1233. We are available seven days a week from 8am to 10pm ET and are delighted to help.
Why are my policy modifications being reviewed?
The modification you are requesting is considered an exception request, meaning it must be reviewed and approved by a customer service representative, and sometimes the underwriter, before the modification is made. This is because the change you are requesting could potentially impact your eligibility for coverage.
A customer service representative will update you on the status of your request within one business day of your submitted modification.
Why are my modifications showing as “Restricted Changes”?
Your requested modifications are shown as restricted because they require approval from a customer service representative before the modification is completed. They require this review because they could potentially impact your eligibility for coverage.
A customer service representative will contact you within one day of your submitted modification to update you on the status of your request.
Why can’t I modify my policy?
There are limitations to what policy modifications can be completed within your customer portal. If you are unable to submit your policy modification, this is because the change impacts your eligibility for your policy.
If you have questions or cannot submit your change, please call our customer service team at 800-240-1233. We are available seven days a week from 8am to 10pm ET and are delighted to help.
How to view your policy modifications and cancellations history:
You can view all of the changes to your policies, including modifications and cancellations.
From the “My Policies” page, select the “Manage” button next to the policy with the changes you want to review. Select “Change History,” and you will be able to view each change, including the before and after, any premium change, the date and time the change was made and the person who made the change.
If a customer service representative made the change, “Tin Leg Customer Service Rep” will be displayed as the person who made the change. If a Tin Leg Agent made the change, their name will be shown. If you make the change, your name will be shown.
If the change was submitted by you or an Agent and required approval by a Tin Leg customer service representative, “Tin Leg Customer Service Rep” will be displayed as the person who made the change. If your change was denied by a customer service representative, this will not be shown in your Change History.
If you have questions about the information displayed in your Change History, our customer service team will be delighted to help. We are available by phone at 800-240-1233, seven days a week from 8am to 10pm ET.
How to resend your policy documents:
Your Tin Leg confirmation documents can be emailed to you, or anyone you choose, from within your customer portal.
From the “My Policies” page, select the “Manage” button next to the policy you want to update. Select “Email Policy Documents” and you will be prompted to confirm your email or enter a new one to send your information.
How to report a claim:
You can begin the claims process from within your customer portal.
To report your claim, start from the “My Policies” page, and select the “Manage” button next to the policy for which you need to report a claim.
You can then select “Report a claim” and complete the claim form, including a brief description of your claim. Once your claim is submitted, you’ll be contacted by a member of our claims team to schedule your claim interview.
How to submit a support request:
You can submit a support request for your claims or customer service questions. Once your request is submitted, a member of the respective team will contact you within one business day to help you with your questions.
To submit a support request, select “Support” in the navigation of your portal. You can then select if you are submitting a claim or customer service support request, then fill out the required information and submit your request.
If you need immediate Emergency Assistance while traveling, please contact our Emergency Assistance team directly. We’re available 24/7 and we are delighted to help.
Emergency Assistance Inside the U.S.: 844-927-9265 (Toll Free)
Emergency Assistance Outside the U.S.: +1 727-264-5657 (Collect Call)
How to update your login info:
You can update your login email, password, and the name associated with your account in the “Profile” section of your account. If you update your login email address, you will be required to verify this email as you did when you signed up for an account.
If you’re having issues accessing your portal, our customer service team will be delighted to help. We are available by phone at 800-240-1233, seven days a week from 8am to 10pm ET.
Please call our customer service team if you have any additional questions. We are available by phone at 800-240-1233, seven days a week from 8am to 10pm ET.